Delivery Options

Delivery charges may vary according to the type of goods ordered. Please see individual products for postage fee.

Standard Delivery Charges:

Small – Cards/Stationary Only: £3.50

Medium – £5.95

Large – £11.99

XL – £16.99

Small Furniture Courier £39

Large Furniture Courier £75

Items that are in stock will be dispatched within 3 – 5 working days of cleared payment (unless specified seperately in the listing e.g for made to order/personalised items. If you require an item faster than our stated terms please drop us an email to [email protected] before buying and we will endeavour to help.

Furniture:

Delivery prices will vary according to the size & weight of an item and will be individually quoted for. In some cases for local delivery – distance of delivery address may affect the delivery price. This will be individually quoted for if not otherwise stated on the product page, please contact [email protected] for a delivery quote if not stated on the product page.

Please note:

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company will contact you once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

Returns

Madeinthecellar.co.uk is confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to offer you a full refund (excluding postage) for the value of the product within 14 days of placing your order. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached. We cannot accept any used items; such items will be directly returned to the purchaser.

We will not refund or accept returns or exchanges of earrings due to hygiene reasons.

– We will not refund or accept returns or exchanges on all sale items.

We are unable to accept returns or exchanges of personalised products or that have been modified to your specification. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

To return your item please include a cover letter stating name, address and order number to:

Made in the Cellar Ltd, 215 Oakbrook Road, Sheffield, S11 7EB

Items must be returned via a recorded courier service such as DHL or Royal Mail recorded delivery. Please note all returns must be sent via recorded signed delivery, madeinthecellar.co.uk can take no responsibility for returned items until signed for by madeinthecellar.co.uk.

Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of madeinthecellar.co.uk.

All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery.

We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging. If you have any queries or would like to discuss the returns procedure with a member of our team please do not hesitate to contact us on the following details:

Returns Department Contacts:

[email protected]

2 thoughts on “Delivery and Returns

  1. Rosie Bates says:

    Hello there I’m interested in purchasing one of your tables and chairs and wondering if you deliver to the isle of Wight? Thank you

    1. Hi Rosie,
      Unfortunately we don’t deliver to the Isle of Wight however we have had customers organise their own courier to collect from us and bring over to you?

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