1.1 Delivery options.
In most cases the email confirming your order will state your chosen method of delivery and the estimated production time for the product ordered. Please note that unless the product is in stock, the production time is in addition to delivery time. Our delivery charges are calculated by volume, weight and destination country. Please note that your chosen method of delivery is not guaranteed and is subject to change which may affect delivery times for which we will not be liable for.
All our deliveries, both UK and international are covered by goods in transit insurance.
1.3 Orders of multiple items.
If your order is for multiple products, we may send them separately or together and we will confirm this to you in email.
1.4 Place of delivery.
Your goods must be delivered to a place of residence. For the avoidance of doubt we are not responsible for goods delivered to any other place including but not limited to a shop, concierge, bar or restaurant and you are responsible for ensuring you are on site to sign and receive delivery of the products and any issues with the products must be notified to the driver where possible and the sales office must be informed in advance at [email protected] 0114 3271170.
1.5 Disclosure of information.
Please note that your contact details will be provided to the courier company and in some cases displayed on your delivery items, so that they can contact you if needed.
1.6 Standard UK delivery. Standard delivery offers delivery of the goods to the door of the delivery address you provide to us when you place your order (if the destination is an apartment, flat or complex, the goods will be delivered inside the entrance to the building where possible). You are responsible for ensuring any roads to the property are suitable for access and must inform us if they are not.
(a) Delivery partners for standard UK Our UK delivery partners for standard courier delivery for homeware and shelves under 140cm are Royal Mail, DHL, DX Freight, DX Express, Legion Express, Pallex, FedEx, and XDP. Assembly and unpacking. Standard delivery does not include assembly or unpacking. Please be advised that the product(s) will require inspecting for any faults or damage within 2 working days of delivery. Failure to do so may result in additional costs to replace the damaged item or you may lose the right to a refund if there is one.
(b) Failed Delivery . If the drivers are unable to locate the property using the postcode confirmed by you, and you do not respond to attempts to contact you by phone, this will be a failed delivery and a charge may be payable.
(c) Delivery and assembly. Delivery and assembly includes a delivery appointment, room of choice delivery on the ground floor only (subject to access requirements), assembly and removal of all packing materials. If you are interested in this service, please contact our customer services team on at [email protected] 0114 3271170 for more information.
1.7 Costs of delivery. Costs of your chosen method of delivery will be estimated at checkout. As we have a very large range of products which vary in size, shape and weight our international delivery charges are sometimes subject to change. In these cases, we will contact you with the confirmed delivery charge and discuss the shipping options with you.
1.8 Taxes for international deliveries. We don’t routinely offer international delivery however if we have specifically accepted this request in writing then please note that: International deliveries do not include customs and clearance fees, duties and taxes, road tax (applicable in Turkey) or quarantine and fumigation fees (mainly Australia) which are payable by the customer prior to their delivery. Failure to make payment will result in delays and potential storage fees of which we cannot be held responsible for and ultimately the return of the goods and further costs accrued including but not limited to any storage fees and return delivery charges. The customer is fully responsible for checking their country’s unique policies and rulings and/or any blockades with regards to import. We cannot be held responsible for any costs incurred from the release of goods from any customs office or any refusal to accept any goods into your country. Preparation of export documentation can sometimes cause delays (approximately 5~10 working days) whilst goods are awaiting dispatch from our warehouse, we endeavour to keep delays to a minimum.
Please note: It is your responsibility as the importer to ensure the correct rate of VAT and duty is paid upon import and we advise you to check the values your countries import rules and regulations with your local customs office. All our international orders are shipped according to the Incoterms® 2020 standards and travel by the Delivered At Place (DAP) term unless pre- agreed with you at the time of order.
1.9 Delivery address access.
You should be careful to check access to your property, as delivery is on the basis that you have checked the dimensions of each of the goods ordered and you confirm that the goods to be delivered will fit through all doorways, stairwells within the area of intended use. We will not accept responsibility for goods that are undeliverable due to insufficient access or for any reason that is not within our reasonable control (including your absence at the arranged time for delivery as notified by us or our delivery partner). You agree to pay our reasonable costs associated with storage and redelivery due to these circumstances arising.